By submitting payment for your catering order, you acknowledge and agree to these Catering Policies and our Terms of Service. Your payment constitutes binding acceptance of all policies outlined below.
Booking Process: All catering orders must be placed at least 14 days in advance. Rush orders (less than 14 days) may be accommodated based on availability and are subject to a 25% rush fee.
Deposits: A 50% non-refundable deposit is required at the time of booking to secure your event date. This deposit will be applied to your final invoice.
Final Menu: Orders are considered final upon confirmation and deposit. We ask that all selections and event details are finalized at the time of booking, as modifications cannot be accommodated after this point.
Tastings: Complimentary tastings are available for events with confirmed bookings over 500 pieces. Additional tastings may be arranged for a fee.
We are committed to accommodating dietary restrictions and preferences. Please inform us of any allergies, intolerances, or dietary requirements at the time of booking.
Important Note: While we take precautions to prevent cross-contamination, our kitchen is not allergen-free. Possible allergens include:
Clients must inform their guests about potential allergen exposure. We provide ingredient lists upon requests.
Delivery Service: Delivery is available within 25 miles of our location. Deliveries beyond this radius may be possible with additional fees. Delivery fees start at $50 and vary based on distance and order size.
Delivery Window: We provide a 2-hour delivery window for your event. Specific delivery times cannot be guaranteed but will be coordinated in advance.
Venue Requirements: The client must ensure the venue is ready for delivery with:
Pickup Service: Pickup is available at our location during designated hours. Orders must be picked up within the scheduled 30-minute window.
Temperature Control: Our food is prepared and delivered according to food safety standards. Once food leaves our care, proper handling is the responsibility of the client or venue.
Consumption Timeframe: For food safety, our products should be consumed within the following timeframes after delivery:
We are not responsible for food consumed outside these recommended timeframes or food that has been improperly stored or handled after delivery.
Cancellation Policy:
Rescheduling: Events may be rescheduled once without penalty if done more than 15 days in advance. Rescheduling within 15 days is treated as a cancellation, and a new deposit is required for the rescheduled date.
Weather-Related Cancellations: In case of severe weather or natural disasters, we will work with you to reschedule. However, deposits remain non-refundable and will be applied to the rescheduled date within 12 months.
Quotes: All quotes are valid for 14 days from the date of issue. Prices are subject to change after this period due to market conditions and ingredient costs.
Final Invoice: The final invoice will be sent after menu finalization and will include all agreed-upon services, delivery fees, and applicable taxes.
Payment Schedule:
Accepted Payment Methods: We accept credit cards, debit cards, bank transfers, and business checks (if received 10 days before event). Cash is accepted for pickup orders only.
Late Payments: Failure to submit final payment by the due date may result in service cancellation without refund of deposit. Late payments may incur a 5% late fee.
Venue Restrictions: Some venues have specific vendor requirements, kitchen access restrictions, or insurance requirements. The client is responsible for ensuring we meet all venue requirements and for obtaining any necessary permissions.
Third-Party Coordination: We will work professionally with other vendors at your event. However, we are not responsible for delays or issues caused by other vendors, venue management, or circumstances beyond our control.
Clients are responsible for:
Last Updated: January 2025
For questions about our Catering Policies, please contact us through our Contact page.
See also: Terms of Service